NEED HELP?

FREQUENTLY ASKED QUESTIONS

General

  • Our design studio is based in Morristown, New Jersey, however we serve clients worldwide.  We are a walkable train ride from Manhattan, NYC.

  • You can schedule a complimentary consultation through our website, or give us a call at the studio.  Select a date and time that works best for you! 

    We are here Monday thru Friday from 10:00 am to 5pm  and Saturday from 10 am to 4 pm, and Sundays 11:00 am to 2:00 pm.

    Consultations can be held in person at our studio, over the phone, or via video chat.

  • We specialize in custom-designed luxury wedding invitations and full stationery suites for weddings and social events. This includes save-the-dates, menus, programs, and day-of event stationery, as well as personalized invitations for corporate and social gatherings.

  • Yes! We provide custom stationery for a wide range of social and corporate events, including anniversary parties, galas, baby showers, corporate branding events, and more. Let us know your needs, and we’ll craft a design that reflects the tone and style of your event.

  • When it comes to invitations, many factors can impact the cost - like printing options, pockets, embellishments, cardstocks, etc. We cater to the discerning client who is looking for a unique, high-quality product. Our average client spends approximately  $25-$30+ per invitation suite for a quantity of 100. Knowing your budget ahead of time helps guide you in the right direction.

  • Our online payment system will accept all credit cards.   We can also accept cash and checks.

Design Process

  • Once we have received the 50% deposit, we will begin the design process.  You will be assigned a designated designer and will receive 5 complimentary colored PDF proofs (additional proofs are $15/each).  Once the final proof has been approved and signed off, your files will be moved into production.  At that time, your final balance along with your guest list will be due.

  • The initial digital proof typically takes 5-7 business days. The overall timeline, including revisions, usually takes 1-2 weeks depending on your feedback.  If our team is creating custom monograms or artwork, the proofing process may take a bit longer.

  • There is no design fee.

    However, a non-refundable deposit is required to begin the process. This ensures your project is prioritized and allows us to start working on your custom designs.  If custom artwork is required that would be an additional charge based on the requirements and timeframe needed.

  • Yes, a 50% non-refundable deposit is required to begin the design process. This ensures your project is prioritized and allows us to start crafting your custom stationery. The remaining balance will be due once the final design is approved and before production begins.

  • Your online estimate will provide a detailed listing by feature and associated price to help you understand your total cost.  At that time you can alter and make any changes to receive a new estimate.  Once you accept the estimate, an invoice will be generated requesting the 50% deposit.

  • We encourage all clients to visit the Little Black Dress Paperie Design Studio in Morristown to explore our full collection in person. If you're located too far away, we’ll do our best to accommodate your request for specific samples, particularly printing methods, so you can see the quality firsthand. Unfortunately, no printer will set up a press run for one sample. 

  • Absolutely! We specialize in custom designs and can tailor your invitation suite to match your wedding theme, colors, venue, and overall aesthetic. Our goal is to create stationery that perfectly reflects your unique vision.

  • We offer a variety of luxurious printing methods, including letterpress, foil stamping, thermography, engraving, de-embossing, embossing, edge painting, and luxury bevels. Learn more about our methods here.

  • We work with a wide range of luxury paper stocks and materials, from heavyweight cotton paper to handmade deckled edges. During the consultation, we will discuss your preferences and suggest materials that suit your design.

  • Yes, we offer custom artwork, including hand-drawn illustrations, crests, and monograms. These elements can be incorporated into your invitation suite to make it truly one-of-a-kind.

Customization & Guest Addressing

  • Yes, we offer several guest addressing options, including thermography, digital printing, and hand calligraphy. The cost of guest addressing varies depending on the method chosen. We ask that you provide your guest list in our Excel template, and any additional addresses needed after printing will be your responsibility.

  • To ensure a smooth process, we rely on you to provide timely feedback on designs and approve proofs promptly. If you’re ordering guest addressing on your outer envelopes, you’ll need to submit your guest list in the Excel template  we provide.  Please do not abbreviate on your spreadsheet.

Proofing, Revisions & Approval

  • We offer 5 complimentary colored PDF proofs to ensure your invitation design is perfect; additional proofs are $15/each.

  • Once the final design is approved and submitted to our printer, no further changes can be made. If a change needs to be made, our team will contact you with the reprint fee along with a new timeline.

  • Once your digital proof is ready, we’ll send it to you via email. You can review the design and provide feedback for revisions. It’s important to check all spelling and details before approving the final proof, as changes cannot be made after production begins.

  • While we strive to catch every typo, however, clients are fully responsible for double checking all spelling and information.. Once you approve the proof, we cannot be held responsible for errors. Please double-check all information before approval. If an error is found post-approval, we can provide the cost for the reprint and timeframe.

Refunds, Cancellations & Order Issues

  • Deposits are non-refundable, as they secure your spot in our production schedule and cover initial design work.

  • Unfortunately no refunds can be issued once design files have been sent to the printer.

  • We take great care in packaging and shipping your order. However, if your items are damaged in transit, please contact us immediately, and we will work with you to resolve the issue.

Shipping & Delivery

  • Yes, if you’re unable to pick up your order from our Morristown studio, we are happy to ship it to you. Shipping fees will be provided with your final invoice. 

  • WE DO NOT QUOTE POSTAGE.  Your post office will provide a  quote based  on size, weight, and flexibility of your invitation suite. We recommend taking a sample to the post office where you plan to mail from for an accurate quote. Factors like destination, weight, and rigidity will impact the final cost.

  • We do not offer stuffing, stamping, or mailing services. Once your order is complete, mailing will be your responsibility. You will be responsible for taking a live sample to your post office for quoting stamps. 

  • To avoid damage during mailing, we recommend requesting hand-cancellation at the post office. This ensures your invitations are sorted manually, reducing the risk of damage from postal machines. Please note that we are not liable for any damage that occurs once the invitations are mailed.